At ORAWELLNESS S.A. DE C.V. (“Orawellness”, “we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services, website, or platforms.

1. Information We Collect

We may collect the following categories of personal data:

• Identity Data: name, email, phone number, date of birth, gender.

• Usage Data: browsing activity, IP address, browser type, access times.

• Health & Wellness Data (if applicable): only with your explicit consent.

2. How We Use Your Information

We use your information to:

• Provide and manage our products and services

• Communicate with you (confirmations, support, marketing with consent)

• Process payments and fulfill orders

• Improve our website and customer experience

• Comply with legal obligations

3. Legal Basis for Processing (Under Mexican Law)

We process your data:

• With your consent

• To fulfill a contract

• For legitimate interests (e.g., to improve services)

• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your data with:

• Service providers (payment processors, logistics, CRM)

• Legal or government authorities as required by law

• Our corporate group (if applicable)

• Only with your consent, for third-party marketing or wellness programs

We never sell your personal data.

5. Data Security

We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.

7. Your Rights

Under the Ley Federal de Protección de Datos Personales, you have the right to:

• Access your personal data

• Correct inaccuracies

• Cancel or delete your data (right to be forgotten)

• Object to the use of your data

• Revoke your consent at any time

To exercise these rights, contact us at:
privacy@oraculo.co

8. Cookies and Tracking Technologies

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Information

For any questions about this Privacy Policy or how we handle your data, please contact:

ORAWELLNESS S.A. DE C.V.
Vasconcelos 266, Hacienda El Rosario, San Pedro Garza García, Nuevo León
Email: info@oraculo.co